Frequently Asked Questions
Find quick answers to common questions about DentalChain
General Questions
What is DentalChain?
A B2B platform connecting dental clinics with verified distributors for bulk purchasing at discounted prices. We aggregate orders to negotiate better prices.
How much can I save?
On average, clinics save 30-40% compared to traditional purchasing. Savings vary by product and order size.
Minimum order requirement?
No! We aggregate orders from multiple clinics, so you can order any quantity and still get bulk pricing.
How do I join?
Click "Partner With Us" in navigation, select your role (Clinic/Distributor), and fill out the registration form.
For Dental Clinics
Order Approval
Most orders approved within 24-48 hours. Distributors ship within 3-5 business days.
Payment Methods
Credit cards, debit cards, bank transfers, and net banking. Terms vary by distributor.
Order Tracking
Yes! Receive tracking info via email and monitor status through your dashboard.
For Distributors
How to become a distributor?
Click "Partner With Us," select "Distributor," and complete the application. We verify all distributors for quality.
Any fees to join?
No upfront fees. We charge a small platform fee on completed transactions to maintain services.
How do I set prices?
You set base prices, we add transparent admin margin. See competitor prices in real-time to stay competitive.
Competitive pricing?
Our platform shows real-time competitor prices, helping you stay competitive and win more orders.
Orders & Shipping
Shipping Time
Typically 5-10 business days after order approval, varies by location and distributor.
Damaged Items
Contact us immediately with photos. We'll resolve through replacement or refund.
Cancel Order
Possible before approval or shipping. Contact support for assistance once shipped.
Still Have Questions?
We're here to help! Contact our support team for personalized assistance.